Frequently Asked Questions
Everything you need to know about your professional tattoo equipment.
How long does shipping typically take?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for urgent supply needs.
Do you offer a warranty on power supplies and machines?
Yes, all Eikon-branded hardware and select third-party machines come with a manufacturer's warranty. Please refer to the specific product page for individual warranty durations.
What is your return policy for needles and ink?
For safety and hygiene reasons, we cannot accept returns on sterilized items such as needles, cartridges, or opened ink bottles unless the product is defective.
Are your tattoo inks vegan-friendly?
We carry a wide variety of vegan-friendly inks. You can find detailed ingredient lists and vegan certifications in the product descriptions for brands like Eternal, Fusion, and World Famous.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
Do you provide bulk discounts for professional studios?
We offer competitive pricing for all artists, and bulk discounts are automatically applied to specific items like needles and disposable tubes when purchased in larger quantities.